FAQ
Can I see the same doctor all the time?
Generally, yes. Especially when booking your well child exams in
advance, you can schedule with your preferred provider. However,
realize that there will be times when you may see someone else for
acute visits. Always mention your preference when booking your
appointment and our staff will do everything to accommodate your
needs.
What do I do when the office is closed?
For life threatening emergencies, call 911. Otherwise, for an
after hours emergency call the main office number (264-4333) and the
answering service will page the on-call physician. Your call will be
returned within one hour. If you have not received a call back
within this time, please call back. When you speak to the on-call
doctor remember to inform them if your child has any special needs
or significant medical history. If you feel your child needs
immediate medical attention, please go to the emergency room at
Wolfson Children’s Hospital. For non-emergency
questions, you can refer to the links on this web site for
information regarding common problems or call during regular office
hours. Read more about After
Hour Emergencies.
Can I call the office with questions?
Certainly. Most calls are returned by the physicians or ARNP.
Calls are answered before noon and before closing at 5 PM. Please
let us know if you feel your call is an emergency. When you call
provide as much information as possible such as your child’s
temperature if you are calling about fever, pharmacy numbers if
calling for refills, etc. And please give us your current phone
number to call.
Do you provide separate waiting rooms for sick and well
children?
This is not feasible in our facility. However, our solution is to
separate sick and well children by time of day. Infant well exams
are generally scheduled early in the day and acute illness visits
later. If you are concerned about exposing your infant to illnesses,
always schedule your routine appointments first thing in the
morning.
Do you allow modifications to the recommended immunization
schedule?
As pediatricians, we support the AAP’s policy of vaccination.
Current vaccine schedules are scientifically formulated and designed
to protect children from serious illnesses as soon as their immune
systems can respond. Therefore we generally DO NOT deviate from the
recommended schedule unless medically indicated. If you do not plan
to immunize your child, we are not the practice for you.
How do I get medication refills?
Refills for ADHD medications should be requested a minimum of 24
hours prior to pickup. Other medication requests can be faxed to us
from the pharmacy. Please allow 72 hours to process these requests.
What happens if my child requires hospitalization?
We work closely with the hospitalist service at Wolfson
Children’s Hospital. This service is staffed by board certified
pediatricians who only practice in the hospital. They are available
24 hours per day and ensure efficient state-of-the-art inpatient
management. Read more about
Wolfson Children's Hospital.
How can I get forms completed?
If your child has a current physical examination on file we can
complete camp forms, sports physicals, immunization forms (680), and
Florida school physical forms. Please allow 48 hours for form
completion. Find and print our forms here.
I’m expecting a new baby. How soon do I need to be seen after
birth?
All hospitals in our area provide 24 hour neonatology services so
our physicians no longer see newborns in the hospital. However, we
like to see your newborn within 1 to 2 days of discharge. Just give
us a call after you deliver. You can download registration forms and
complete them before your appointment. In addition, bring your
hospital discharge papers, insurance card, and photo ID for your
first appointment.
Insurance
We accept most commercial plans and some Medicaid.
Please call the office for specific insurances.
Financial
policy
If we are a contracted provider with your insurance,
we will file for you. However, you are responsible for payment of
any copays, coinsurance, and deductible amounts at the time of
service. We accept cash, checks, Visa and Mastercard.
Missed appointments
A $25 fee will be charged for any missed appointment
or cancellation within 24 hours of the appointment.
